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General Discussion • Host won't allow me access to my FTP files

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I have a phpBB forum version 3.3.14 that has a large attachment file folder. I am trying to move to another host because I've run out of space on Hostgator. My problem is that Hostagot will only allow me to see or download 10,000 files, no more. We have what we think amounts to 64.417 GB of files as far as I can tell (if that number is even accurate, no I have doubts about that too), and can't access them for download. I need these not only to move to the new host, but also to be able to take backups. Hostgator was asked to put them in a zip file for me and they refused. They say all we can do is pull up that file and download it, however they won't give us access to the full file, just 10k of them. I know someone else has had to run into this before... how can I get my information from them? Seems they are holding my data hostage.

Statistics: Posted by cheesecrakr — Sun Sep 15, 2024 12:14 am



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